22
11
Haruhiko Tateno (hereafter, Tateno): The famous one of Kokoichi is (a questionnaire postcard is placed on the table), and customers can write messages (you can write).Now it has increased in other shops.Do you read a great number a day very carefully?
Mr. Souji (hereinafter, Souji): I saw all 100 % first.
Tateno: Do you see everything?
Souji: Yes.That's already a fan letter.
Tateno: Hundreds of sheets.
Souji: At that time, 1,000 a day, about 30,000 per month.It takes about 3 hours to read one day one day.You will be told to be scolded (in your posture)."Please tell me what I didn't like."I don't think it's worth a praise.It's already a claim (is important).When I had a complaint, I wrote an abalone shape and contacted the store immediately.
Tateno: Do you write an apology letter?
Souji: That's right.One day, this is rough, but I think I wrote about 30 to 40 sheets.
Tateno: That's amazing.
Souji: That's why I'm going to the company at 4 am.
Tateno: You use that time to write.
Souji: That's right.Early in the morning is a time when no obstruction is entered.