I've been steadily rising all the t...

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I've been steadily rising all the time Kokoichi who can keep raising employees' salaries The reason why the founder did not even consider a "price reduction following other stores"

About 30,000 questionnaires per month are read first for all 100 %

Haruhiko Tateno (hereafter, Tateno): The famous one of Kokoichi is (a questionnaire postcard is placed on the table), and customers can write messages (you can write).Now it has increased in other shops.Do you read a great number a day very carefully?

Mr. Souji (hereinafter, Souji): I saw all 100 % first.

Tateno: Do you see everything?

Souji: Yes.That's already a fan letter.

ずっと右肩上がりで、 社員の給料を上げ続けられるココイチ 創業者が「他店に追随した値下げ」を検討すらしなかった理由

Tateno: Hundreds of sheets.

Souji: At that time, 1,000 a day, about 30,000 per month.It takes about 3 hours to read one day one day.You will be told to be scolded (in your posture)."Please tell me what I didn't like."I don't think it's worth a praise.It's already a claim (is important).When I had a complaint, I wrote an abalone shape and contacted the store immediately.

Tateno: Do you write an apology letter?

Souji: That's right.One day, this is rough, but I think I wrote about 30 to 40 sheets.

Tateno: That's amazing.

Souji: That's why I'm going to the company at 4 am.

Tateno: You use that time to write.

Souji: That's right.Early in the morning is a time when no obstruction is entered.

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